Privacy Policy

1. Introduction

Ayn Al Dabi Cleaning respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit aynaldabi.com, submit an enquiry, request or book a cleaning service, or communicate with us by email, telephone or WhatsApp.

2. Information We Collect

We may collect information that you voluntarily provide while requesting a service or communicating with us, including:

• Your name, phone or WhatsApp number, and email address.
• Service and location information, including your address.
• The cleaning service and cleaning type you select.
• Quantity, approximate size or dimension information.
• Your preferred service date.
• Messages, enquiries, instructions and other information you provide about the requested service.

Our website and servers may also collect basic technical information needed to operate and secure the service, such as request dates and times, IP addresses, browser or device information, requested pages, response status and diagnostic or security logs.

3. How We Use Information

We use personal information where reasonably necessary to:

• Respond to enquiries and provide quotations or requested services.
• Process and manage service requests and bookings.
• Provide customer support and communicate through WhatsApp, email or telephone.
• Create and manage appropriate customer and service records.
• Understand and improve our services and customer experience.
• Maintain security and prevent fraud, misuse or abuse.
• Meet applicable legal, regulatory, accounting and record-keeping requirements.

4. WhatsApp and Meta

When you communicate with Ayn Al Dabi Cleaning through WhatsApp, your phone number, message content and related message information may be processed through WhatsApp and Meta services. We may use the WhatsApp Business Platform, including the Cloud API, to receive and respond to messages.

Automated responses may be used to collect service requirements such as the selected cleaning service, cleaning type, quantity, dimensions, location and preferred date. We use this information only for legitimate customer-service and business purposes, including responding to and arranging the service you request.

Your use of WhatsApp is also subject to the applicable privacy terms and policies provided by WhatsApp and Meta.

5. Information Sharing

We do not sell customer personal information. We may share information with service providers only where reasonably necessary to operate our website, hosting, email and communications systems, support our WhatsApp integration, or provide the cleaning services you request. We may also disclose information where required by applicable law, regulation, legal process or a lawful request from an authority.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage our business relationship and records, meet accounting or legal obligations, resolve disputes, maintain security and prevent misuse. Retention may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

8. Customer Choices and Rights

You may contact us to ask about personal information we hold about you or to request access, correction or deletion. Some requests may be limited by applicable legal, accounting, security or record-retention obligations. To make a request, email info@aynaldabi.com.

9. Third-Party Services

We use third-party services where necessary to support website hosting, email and business communications, including WhatsApp and Meta services. These providers may process information under their own applicable terms and privacy policies. We encourage you to review those policies when using their services.

10. Children's Privacy

Our cleaning services are not intentionally directed to children, and we do not knowingly seek personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal requirements change. The latest version and its update date will be published on this page.

12. Contact Us