Terms of Service

1. Introduction

These Terms of Service govern your use of aynaldabi.com and your enquiries, communications and service requests with Ayn Al Dabi Cleaning. They are intended to provide a clear, general framework for our relationship with you. Additional details agreed in a quotation or booking confirmation will also apply to the relevant service.

2. Acceptance of Terms

By using this website or asking us to provide a service, you agree to these terms. If you do not agree, please do not use the website to submit a service request. Contacting us for information does not require you to accept a quotation or proceed with a booking.

3. Services Provided

Ayn Al Dabi Cleaning provides cleaning services in the United Arab Emirates, including:

• Carpet and rug cleaning.
• Sofa and upholstery cleaning.
• Curtain cleaning.
• On-site or off-site cleaning where appropriate for the item and service.
• Pickup and delivery where offered and agreed for an applicable off-site service.

The availability, method and scope of a service depend on the location, item, material, condition and other details confirmed during the enquiry or inspection.

4. Service Requests and Bookings

A website form, email or WhatsApp message is a service request and does not by itself guarantee availability or create a confirmed booking. A booking is confirmed when we agree with you on the service scope, location, timing and applicable quotation or price. Please check the booking details you receive and promptly tell us about any error.

5. Customer Responsibilities

You are responsible for providing accurate service, contact and access information; identifying known stains, damage, delicate materials or manufacturer instructions; and securing valuables, fragile items, children and pets around the work area. You must have authority to request work at the premises or on the items provided to us.

6. Pricing, Quotations and Payments

Pricing may depend on the service, quantity, dimensions, material, condition, location and access requirements. A quotation is based on the information available when it is prepared and may be revised if the actual scope or condition is materially different. Applicable pricing and payment arrangements will be communicated and agreed in connection with the service. We do not publish fixed payment deadlines or refund terms on this page.

7. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as reasonably possible. We may need to reschedule because of access, safety, equipment, staffing, weather or other operational circumstances. Any service-specific cancellation arrangements will be communicated before or when the booking is confirmed.

8. Access to Premises

You must provide safe and timely access to the premises and work area, together with reasonable access to utilities where the agreed cleaning method requires them. Please disclose relevant building, parking, security or access restrictions in advance. We may pause or decline work where conditions are unsafe or materially different from those described when the service was arranged.

9. Cleaning Results and Limitations

We use reasonable care and methods suited to the item or surface after inspection. Results vary according to material, age, wear, previous treatments, staining, colour fastness and existing damage. Some stains, odours, discolouration or damage may not be fully removable, and cleaning cannot restore an item to a new condition. We will explain material limitations that we reasonably identify before or during the work.

10. Customer Communications

You may communicate with us through website enquiries, email, telephone or WhatsApp. We may use those channels to answer questions, collect service requirements, provide quotations, arrange bookings and give service updates. WhatsApp conversations may include automated prompts. Please keep your contact information accurate and do not send passwords, one-time codes, access tokens or unnecessary sensitive information.

11. Appropriate Use

You must not misuse the website or communication services, attempt unauthorised access, interfere with their operation, submit unlawful or harmful content, impersonate another person, or use automated means to generate abusive or excessive requests.

12. Intellectual Property

Unless otherwise stated, the website's branding, text, graphics, design and other original content belong to Ayn Al Dabi Cleaning or are used with permission. You may view the website for personal or legitimate business-enquiry purposes, but may not reproduce, distribute or exploit its content without permission or another lawful basis.

13. Limitation of Liability

To the extent permitted by applicable law, Ayn Al Dabi Cleaning is not responsible for indirect or consequential loss arising from use of the website, unavailable communication services, inaccurate information supplied by a customer, pre-existing damage, or risks and limitations that were disclosed and accepted. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

14. Privacy

Our collection and use of personal information are explained in our Privacy Policy. Instructions for requesting deletion of eligible personal information are available on our Data Deletion page.

15. Changes to These Terms

We may update these terms when our services, practices or legal requirements change. The latest version will be published on this page. Your use of the website or a new service request after an update will be subject to the version then in effect.

16. Governing Law

These terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts in the United Arab Emirates, subject to any mandatory rights or procedures provided by applicable law.

17. Contact Information